Enap catalog › Results of search for 'an:12074 and su-to:Atendimento ao Cidadão'

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	1.	End-User Satiafation and Design Features of Public Agencies by CALLAHAN, Richard F.; GILBERT, Ronald G. Source: American Review of Public AdministrationMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Thousand Oaks : Sage Publications, September 2003Availability: No items available Add to cart (remove)
	2.	Customers as Good Soldiers : examining citizenship behaviors in Internet Service Deliveries by GROTH, Markus. Source: J.O.M - Journal of ManagementMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Lodon : Sage, February 2005Online access: Click here to access online Availability: No items available Add to cart (remove)
	3.	In the public's service Source: Public Sector: Journal of the Institute of Public Administration New ZealandMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: New Zealand : IPANZ, oct. 2010Availability: No items available Add to cart (remove)
	4.	the Impact of customer relationship management through implementation of information systems by KU, Edward C. S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available Add to cart (remove)